Effective Date: 16 July 2026
Thank you for choosing Péntaura. We are committed to delivering your order safely and on time. Please review our shipping policy below.
Order Processing
All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation email or SMS with your tracking details.
Delivery Time
Estimated delivery times are:
- Metro Cities: 2–5 business days
- Other Cities & Towns: 4–7 business days
- Remote Locations: 5–10 business days
Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, or other unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment.
We may offer Free Shipping on selected orders or promotional campaigns.
Order Tracking
Once your order is dispatched, you will receive a tracking number via email or SMS.
You can use the tracking details to monitor the status of your shipment.
Delivery Attempts
Our courier partners will make delivery attempts as per their standard policy.
If delivery cannot be completed due to an incorrect address, unavailable recipient, or failed delivery attempts, the package may be returned to us. Additional shipping charges may apply for reshipping.
Incorrect Shipping Information
Please ensure that your shipping address, contact number, and other details are accurate before placing your order.
Péntaura is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
Damaged or Lost Shipments
If your order arrives damaged or appears to be lost during transit, please contact us within 48 hours of receiving your shipment or expected delivery date.
Our support team will work with the courier partner to resolve the issue as quickly as possible.
International Shipping
International shipping may be available for selected destinations.
Delivery times, shipping charges, customs duties, taxes, and import fees vary by country and are the responsibility of the customer unless otherwise stated.
Contact Us
If you have any questions regarding shipping or your order, please contact our customer support.
Email: care@pentaura.in
At Péntaura, we are committed to ensuring that every order reaches you safely, securely, and as quickly as possible.