Effective Date: 16 July 2026
At Péntaura, customer satisfaction is our priority. We take great care in ensuring that every product reaches you in perfect condition. If you experience any issues with your order, please review our refund policy below.
Eligibility for Returns
You may request a return or replacement if:
- You receive a damaged product.
- You receive the wrong item.
- The product is defective upon delivery.
To be eligible, you must contact us within 48 hours of receiving your order and provide clear photographs or videos of the product and its packaging.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns or exchanges for:
- Opened or used perfume bottles.
- Products with broken or removed seals.
- Items damaged due to misuse or improper handling.
- Products purchased during clearance or promotional sales (unless damaged or incorrect).
Refund Process
Once your return request is approved and the product has been inspected, we will notify you of the refund status.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Replacement Policy
If you receive a damaged, defective, or incorrect product, we may offer a replacement instead of a refund, subject to product availability.
Cancellation Policy
Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled.
Shipping Charges
- Shipping charges are non-refundable unless the return is due to our error.
- If a replacement is approved due to a damaged or incorrect item, return shipping costs will be borne by Péntaura.
How to Request a Return
To initiate a return or refund request, please contact our customer support with:
- Your Order Number
- Your Full Name
- Photos or videos showing the issue
- A brief description of the problem
Our support team will review your request and respond as quickly as possible.
Contact Us
If you have any questions about our Refund Policy, please contact us.
Email: care@pentaura.in
We appreciate your trust in Péntaura and are committed to providing a smooth, transparent, and satisfying shopping experience.